FAQ
What ages are your toys appropriate for?
Our toys are designed for children of various ages, ranging from infants to teenagers. We have different categories and age ranges specified on MIC or on the product packaging to help you find the right toy for your child.
How do I properly clean and maintain my toys?
It depends on the type of toy and the material it's made from. We recommend checking the care instructions on the packaging or on our website. Generally, you can use a damp cloth with mild soap and water to clean most toys. Avoid using harsh chemicals or hot water, and always let the toy air dry completely before use.
Are your toys made with safe and non-toxic materials?
Yes, safety is our top priority. We only use materials that are certified safe and non-toxic, and comply with the relevant safety regulations and standards.
Do you offer any warranties or guarantees on your products?
Yes, we offer a limited warranty on all of our products. If you experience any defects or issues with the toy, please contact our customer service team for assistance.
Can I return a toy if it's not what I expected or if there is a defect?
Yes, we have a return policy in place for such cases. Please refer to our MIC or contact our customer service team for details on our return process.
How can I find out if a specific toy is in stock?
You can check the product availability on MIC or contact our customer service team for assistance. If a toy is out of stock, we may be able to provide an estimated restocking date or suggest a similar product.
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, Ali assurance pay, and more.
Can I purchase toys in bulk for a discount?
Yes, we offer bulk purchasing options for certain products. Please contact our customer service team for more information.
Can I get recommendations for age-appropriate toys for a child?
Yes, we have a team of toy experts who can provide personalized recommendations based on your child's age, interests, and other preferences. Please contact our customer service team for assistance.
Do you have a loyalty program or rewards system for frequent customers?
Yes, we have a loyalty program in place that rewards our frequent customers with discounts, special offers, and other perks.
How can I contact customer service if I have a question or concern?
You can contact our customer service team via phone, email Our customer service representatives are available to assist you during our business hours.
How long does shipping typically take?
Shipping times may vary depending on your location and the shipping method you choose. We provide estimated delivery times at checkout, and you can also track your order online.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Please check our website for the list of available countries and shipping rates.
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